Experience Design

• Development of a future retail environment concept for a major automotive brand.
• Design and facilitation of training for a re-engineered Emergency Room experience in a major urban hospital.
• Design and facilitation of task teams for the visioning of a Future Retail Environment for a luxury import.
• National dealer presentations on the evolution of an experience-based future retail environment.

Customer Experience

• Design of National Dealer Meetings exploring the relationship between the brand promise and the customer experience.
• Project management responsibility for the development of an experience-based customer process for a major automotive brand.

Coaching

• One-on-one coaching of senior executives to enhance their personal effectiveness when working with others.

Community Partnering

• Instructor at multiple national meetings on the how-tos of community partnering … moving from philanthropy to strategic partnerships.
• Development of a process to identify and address the key factors in Corporate to Community relationships.

Training & Development

• Development a of Corporate Training Needs Assessment process.
• Facilitation of focus groups to identify key implementation issues prior to launch of key strategic initiatives.
• Development of tailored leadership workshops to address key business objectives.
• Work with internal training personnel in the design and development of workshops to meet wholesale and retail training needs.
• Consulting work in the areas of cultural change, owner loyalty and profitability for automotive dealers and their employees.