- Development of a future retail environment concept for a major automotive brand.
- Design and facilitation of training for a re-engineered Emergency Room experience in a major urban hospital.
- Design and facilitation of task teams for the visioning of a Future Retail Environment for a luxury import.
- National dealer presentations on the evolution of an experience-based future retail environment.
- Design of National Dealer Meetings exploring the relationship between the brand promise and the customer experience.
- Project management responsibility for the development of an experience-based customer process for a major automotive brand.
- One-on-one coaching of senior executives to enhance their personal effectiveness when working with others.
- Instructor at multiple national meetings on the how-tos of community partnering … moving from philanthropy to strategic partnerships.
- Development of a process to identify and address the key factors in Corporate to Community relationships.
Training & Development
- Development a of Corporate Training Needs Assessment process.
- Facilitation of focus groups to identify key implementation issues prior to launch of key strategic initiatives.
- Development of tailored leadership workshops to address key business objectives.
- Work with internal training personnel in the design and development of workshops to meet wholesale and retail training needs.
- Consulting work in the areas of cultural change, owner loyalty and profitability for automotive dealers and their employees.