Can you “box up” an Experience?

November 21, 2011

It is that time of year. Online retailers are already flooding consumers with offers of free shipping, discounts, and a …

Could you text me that?

November 1, 2011

In the most recent PEW study on Americans and Texting, Young adults (18-24) exchange an average of 109.5 texts a …

October 18, 2011

No one knows exactly where Groupon fits in the experience economy. What is clear is that more businesses and consumers …

October 17, 2011

Every business has a “who-are-you” moment. It is when the guest’s first impressions are confirmed. It is an opportunity to …

September 16, 2011

In the ‘90s, Joe Pine and Jim Gilmore described what they saw around them and wrote, The Experience Economy. They …

September 15, 2011

Smartphone users were asked what smartphone function they could not live without, and one in five (22%) said texting followed …

September 14, 2011

Jane McGonigal in her new book, Reality Is Broken, talks about two worlds. There is “RL” which is Real Life …

September 6, 2011

Where does Groupon fit in an emerging experience economy? An article in Automotive News featured ten car dealers in the …

August 10, 2011

Is joy possible in our high-tech future? Not long after the Civil War, Thomas Edison set up the first industrial …