Comments for Macdonald Group http://macdgroup.com Sat, 03 Dec 2011 13:16:27 +0000 hourly 1 http://wordpress.com/ Comment on “I’ll go anywhere as long as it’s forward.” by Kathy http://macdgroup.com/2011/11/18/ill-go-anywhere-as-long-as-its-forward/#comment-92 Sat, 03 Dec 2011 13:16:27 +0000 http://macdgroup.com/?p=955#comment-92 Great comments!

]]> Comment on “I’ll go anywhere as long as it’s forward.” by Rick Maurer http://macdgroup.com/2011/11/18/ill-go-anywhere-as-long-as-its-forward/#comment-91 Sat, 03 Dec 2011 13:12:22 +0000 http://macdgroup.com/?p=955#comment-91 I like Kotter’s eight steps. He deserves credit for coming up with a practical and logical set of steps. In reading Kotter’s classic book, Leading Change, there is one thing implied in his model, but not addressed as deeply as I would like. And that’s resistance. Many of my own clients use Kotter’s model, and I advise them to ask a single question at every step along the way: to what extent are various stakeholders supporting this change and to what extent are they resisting? Too often leaders (and their consultants) go through the stages as if they were steps in a recipe. Each stage must have a feedback loop. So, his first step is creating a sense of urgency. I agree completely with that. But, it is too easy for us to look at what we do to create this urgency and not ask ourselves, Did we succeed? what’s the data that tells us people feel fire in their bellies.

Another issue that I believe is implied in his writing, but deserves more attention is engaging lots of people in the process. A guiding coalition can be an important step, but that often isn’t enough. When high involvement is handled well it can be a significant force in making all the stages work more effectively because it increases the number of people who care about making the change a success. .

Of course, everything I just said applies to any model of change that people use, it just happens that Kotter’s is the most widely discussed.

]]> Comment on What do you get with your lunch? by Renee http://macdgroup.com/2011/11/04/what-do-you-get-with-your-lunch/#comment-57 Sat, 05 Nov 2011 03:05:30 +0000 http://macdgroup.com/?p=866#comment-57 I read about this cart in the New York Times article! Can’t wait to check it out, certainly on my next visit to downtown. Maybe you’ll be able to join me?

]]> Comment on The End of the Waiting Room by Nola Dibenedetto http://macdgroup.com/2011/09/28/the-end-of-the-waiting-room/#comment-47 Sat, 22 Oct 2011 10:49:03 +0000 http://macdgroup.com/?p=538#comment-47 My brother recommended I might like this web site. He was entirely right. This post actually made my day. You cann’t imagine simply how much time I had spent for this info! Thanks!

]]> Comment on Re-inventing the Hardware Store Experience by Marcos Sumera http://macdgroup.com/2011/10/03/re-inventing-the-hardware-store-experience/#comment-46 Fri, 21 Oct 2011 06:43:11 +0000 http://macdgroup.com/?p=590#comment-46 Hmm it seems like your website ate my first comment (it was super long) so I guess I’ll just sum it up what I wrote and say, I’m thoroughly enjoying your blog. I as well am an aspiring blog writer but I’m still new to the whole thing. Do you have any suggestions for beginner blog writers? I’d definitely appreciate it.

]]> Comment on Re-inventing the Hardware Store Experience by Loralee Eredia http://macdgroup.com/2011/10/03/re-inventing-the-hardware-store-experience/#comment-43 Thu, 20 Oct 2011 00:29:48 +0000 http://macdgroup.com/?p=590#comment-43 This design is steller! You certainly know how to keep a reader entertained. Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) Fantastic job. I really enjoyed what you had to say, and more than that, how you presented it. Too cool!

]]> Comment on Digital Lessons: Re-inventing Patient Recognition by Renee http://macdgroup.com/2011/10/17/digital-lessons-re-inventing-patient-recognition/#comment-39 Mon, 17 Oct 2011 14:08:59 +0000 http://macdgroup.com/?p=704#comment-39 Encounter “one” reminds me of that classic airport scene from MEET THE PARENTS when Greg (Ben Stiller) stands alone in an empty boarding area and is asked to wait until his ‘row’ is announced!

]]> Comment on The End of the Waiting Room by Cindy Haskell http://macdgroup.com/2011/09/28/the-end-of-the-waiting-room/#comment-26 Wed, 28 Sep 2011 14:49:27 +0000 http://macdgroup.com/?p=538#comment-26 A truly fitting recognition for one who has brought so much to the eyecare industry. Shareef started the experience revolution for our practice and provided the tools to implement changes, directly affecting how we deliver service in healthcare. Congratulations!

]]> Comment on When YOU are the Experience – Part 5 by Kathy http://macdgroup.com/2011/08/19/when-you-are-the-experience-part-5/#comment-6 Fri, 19 Aug 2011 19:20:48 +0000 http://macdgroup.wordpress.com/?p=142#comment-6 You have to be a great dog to have a fan page on Facebook. He is every bit a cool as her looks!

]]> Comment on When YOU are the Experience – Part 5 by Mary http://macdgroup.com/2011/08/19/when-you-are-the-experience-part-5/#comment-5 Fri, 19 Aug 2011 17:34:38 +0000 http://macdgroup.wordpress.com/?p=142#comment-5 Jake looks like a GREAT DOG!! Hope I can find one that special when I start looking.
Love to Jake and his owners!

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